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    30-Day Return Policy

    If you are not 100% satisfied with your purchase, you can return your order for a full refund within thirty (30) days from the date of purchase. The returned items must be in Re-saleable Condition: unworn, unused, unwashed, undamaged and in the original packaging with the complete retail packaging intact.

    Customers are responsible for return shipping costs.

    We recommend return shipment(s) be sent with a shipping carrier that offers tracking service such as UPS, FedEx or USPS (ask for USPS services that have tracking). Please note: the amount refunded excludes any outbound shipping paid on the original purchase.

    If you require an exchange our exchange process involves two separate transactions. You will need to return the item(s) you want to exchange, and place a new order for the replacement items. 

    If we sent you the wrong product by mistake, please contact support@fidlock-bike.us and we will correct it.  

    All returns must include the original order number to be processed.  Returns can be shipped to:  

    Fidlock USA

    Attn: Returns (order #*****)

    141 Citation Way

    Ste. 9-C

    Hailey, ID 83333

    Once your return is received and inspected by our Returns Department, your refund will be processed and automatically applied to your credit card or original method of payment.  Returns processing usually takes 1-3 business days. It can take several additional days for the money to be refunded but is typically completed within 7 business days. 

    Depending on your credit company, it may take an additional 2-10 business days after your credit is applied for it to post to your account.

    If your product has a manufacturing defect, please refer to our warranty policy (link).  

    Further questions?  Email support@fidlock-bike.us .  (Hours M-F 9am-5pm MST) 

    Returns 

    Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. 


    To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

    Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases. 

    Additional non-returnable items: 

    - Gift cards 

    - Downloadable software products 

    - Some health and personal care items 

    To complete your return, we require a receipt or proof of purchase. 

    Please do not send your purchase back to the manufacturer. 

    There are certain situations where only partial refunds are granted (if applicable) 

    - Book with obvious signs of use 

    - CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened 

    - Any item not in its original condition, is damaged or missing parts for reasons not due to our error 

    - Any item that is returned more than 30 days after delivery 

    Refunds (if applicable) 

    Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 

    If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 


    Late or missing refunds (if applicable) 

    If you haven’t received a refund yet, first check your bank account again. 

    Then contact your credit card company, it may take some time before your refund is officially posted. 

    Next contact your bank. There is often some processing time before a refund is posted. 

    If you’ve done all of this and you still have not received your refund yet, please contact us at support@fidlock-bike.us. 


    Sale items (if applicable) 

    Only regular priced items may be refunded, unfortunately sale items cannot be refunded. 


    Exchanges (if applicable) 

    We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@fidlock-bike.us and send your item to: Fidlock USA, 141 Citation Way, Suite 9C, Hailey ID 83333, United States. 

    Gifts 

    If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. 

    If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return. 

    Shipping 

    To return your product, you should mail your product to: Fidlock USA, 141 Citation Way, Suite 9C, Hailey ID 83333, United States 

    You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

    Depending on where you live, the time it may take for your exchanged product to reach you, may vary. 

    If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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